The Healing Chi
Redesigning a BIPOC Mental Health & Wellness Platform
Overview
Team
Scope
Duration
Project Manager
Charles Lin
Designer
Terry Choe
Designer
Francis Golez
Lead Researcher
Nikko Galvez
The Healing Chi look to improve their Mental Health & Wellness platform after noticing users drifting towards other platforms. I collaborated with a team of designers using mixed-method research and quick ideation strategy to craft a new experience for users.
2.5 Weeks
Surveys, User Interviews, Competitive & Comparative Analysis, Heuristics Analysis, Data Analysis, Website Audit, Sketch & Wire framing, UX/UI
Getting Started
I started this redesign by analyzing previous research and data. My findings showed a strong basis for conceptualizing a health and wellness platform. So, why are users not interested anymore?
Data Collecting
Surveys, SWOT and feature analysis sampled from 70+ participantsI continued by evaluating the latest prototype, from the previous design team. There was beneficial substance but still lacked the necessary content that would keep users around. What’s missing?
Latest Prototype UI Elements & Features
Calendar Element within the Events section
Event Details and Product ModalFinding The Missing Piece
I implemented a comprehensive competitive analysis and researched examples of successful health and wellness brands, or adjacent, and findings features that would elevate our new experience.
Competitive Feature Analysis Competitive Examples
Users are able find what they need with filters—location, insurance, and services.
Results after using filters, Therapy For Black Girls"Find a Therapist" Feature, Therapy For Black Girls PlatformOptions are displayed as thumbnail images make for pleasant and not-so-overwhelming search experience.
Asking The Users
Since members were leaving, I sought to understand the reason. To reinforce a user-centered approach, I formulated surveys and conducted interviews with several members of The Healing Chi. This gave me an idea of how to solve specifically for them, the target audience.
75%
0%
Wanted a Profile featureCurrent website useTopics of interest Translating Data Into Experience
Once I gathered enough data, I advised my team to use a practical design approach with participational experiences. By offering more ways to participate, the platform would see an increase of usage from previous and new members, and improve business goals.
User flow of new features—volunteer, instructor, memberships.Hi-Fidelity Prototypes
Sign-Up or Sign-In Portal
Onboarding: 3 Ways to Get Involved
NDA Form
Now users will be able to see upcoming events and sign-up via multiple access points
Give users expanded control and personality—create reminders, update account settings, and view event history
Users will see progress and achievements, and stay on track with wellness goals
Profile Page Dashboard
Wellness Finding Tool
Finding appropriate help or services with filters
Enhanced navigation with new features, i.e. Wellness Resources, Get Involved
If users can’t find the ight thing with filters, they can Search for wellness needs
The Impact
There isn't a universal solution when getting mental health or wellness help, especially within the BIPOC community. My team and I recognized this and helped identify those specific needs for The Healing Chi users— giving them the right support and a way to build a strong community.
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Next Steps
We didn't have time to test our features on current members of The Healing Chi. I wanted to test it and see what results we would have found.
Preform additional research and refine our features. Include new wellness resources.
Work with developers and get this shipped
